Of course it can always happen that you find out after your purchase that the ordered item is not the right one. At Irridelta.nl, exchanging or returning is no problem, provided that the item is still salable for us. Satisfied customers are the most important thing to us!

Attention!

However, you must report your return shipment to us in advance!

This can be done very easily via our email address [email protected]

Irridelta.nl member of the Vlaming-Group:

- Does not issue vouchers, but refunds the amount to your bank account within 5 working days

The wrong item has been ordered (not yet received)

You come to the conclusion that the wrong item has been ordered. When the article has been ordered, but not yet shipped, you can preferably contact us by telephone on +31 (0)228 565013.
If your order has not yet been shipped, it will be changed..

The wrong item has been ordered (already received)

If, after receiving your order, you conclude that the wrong item has been ordered, you can order the correct item again and return the wrong item free of charge. Do not forget to enclose (a copy of) the invoice with your account number on it. We would like to receive the item in as original a condition as possible and well packaged.

I have received a different item than the one I ordered / I am missing an item

Unfortunately, it sometimes happens that we pack the wrong item or forget to pack an item. Please contact us by e-mail or telephone and we will send the correct item. The incorrectly delivered item will be returned at our expense! Use the form: Please report a return.

The item does not meet my expectations

If your order does not meet your expectations, you may return it. The condition is that this is made known within 8 days after receipt of your order. In addition, we only take back items that are in the most original condition possible, with all accessories such as (if included) manual and accessories.

The item received is defective

If you receive a defective item, please contact us immediately. As a rule, if the defect is not due to a user error, a new item will be sent immediately. If the defect is found within 8 days of receipt, the shipping costs will be borne by Irridelta.nl. is found, the shipping costs for returning the item will be borne by the customer. The shipping costs for sending the new/replacement item will be borne by Irridelta.nl. to replace or repair. As a rule, all articles are immediately replaced by new ones

Right of withdrawal

If the consumer wishes to make use of his right of withdrawal, he must report this as soon as possible, but no later than within 14 days, by means of the model withdrawal form.

During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would in a shop. should do. As soon as possible, but within 14 days from the day that the consumer has reported his return, the consumer will return the product or hand it over to (an authorized representative of) the entrepreneur. applicable. (For example, products that have been produced as an assembly where returns are no longer possible as separate components.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be delivered with all accessories and - if reasonably possible - in the original condition and packaging are returned to the entrepreneur. To make use of this right, please contact us via [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided that the product is already in good condition. order has been returned.

Warranty

We give warranty based on factory standard.
For warranty of electro-pumps please contact our sales department. +31 (0)228 565013

Webshop return (conditions))

Please contact our sales department. +31 (0)228 565013

Vlaming-Group B.V.
Webshop Irridelta.nl
Phone number:+31(0) 228 565013

E-mailadsress: [email protected]